FAQ and Info

IMPORTANT NOTE:

Except for Germany, Great Britain, France, Denmark and Switzerland, shipping to most European Countries are currently suspended. Please do refer to this post from our courier for more information: https://web.facebook.com/share/p/1AjsZaCZps/ . If you place an order, please note that your order will be on hold until shipments to your country resumes operations. We sincerely hope for your safety and please take care.

For further updates regarding shipping, please refer to this page, or on my twitter.

Thank you so much!

Shipping and Production Information

If items are on stock, they will be shipped out as soon as your order is placed.
If shop or items are on PREORDER, production time will be 1-2 months from shop preorder period. It will also depend on suppliers as I have various suppliers for each merch, so thank you so much in advance for being extra patient.
As much as possible, I have ordered the items before shop open, to ensure all items are in stock.
Shipments start earliest as soon as production is done.
ETA is 2-8 weeks upon shipout via PHLPOST. (Please note that shipping fee is calculated based on weight, so I will contact you regards the SF should anything come up.) You may check the shipping rates here: https://phlpost.gov.ph/postal-rates/
You may track your parcel here: tracking.phlpost.gov.ph
Don't forget to check out my twitter for preorder benefits, stretch goals, and shop codes!

For Patreon members:

Priority shipping will be High Elder tier, as it is the tier including a merch bundle with shipping.
Patreon members (any tier) will have a kickstarter in shop open, discount vouchers, and selected tiers will have special merch bonuses that are not part of the catalog.
You may visit my patreon for more info: patreon.com/shivaille

FAQ

Are there tariffs for parcels bound to US?

As of February 2026, PHLPOST has already resumed outgoing parcels bound for US provided they are under 2kg weight! Should you place an order, please do take this as an important note!
Do you do group orders?

Yes. You may order within BigCartel or outside this site (you may contact me via the email above!) and I can arrange it via the courier you prefer. You may refer to the catalog above or in bigcartel for the products. Same preorder benefits and promotions apply. Also let me know the number of participants in your order so I can know how many freebies to add in. I also added this kickstarter catalog in case anyone would like to arrange GOs in advance to make it on time for the early bird rewards.
Discount codes are computed for each order, not on overall order!
Will you open local shop?

Yes! Please do refer to this Google sheets form for now: Shivaille | PH Shop

Post Note:

Thank you for your continued support!
I truly appreciate you looking forward to my work. I hope you look forward to what I have prepared this time. (It's mostly Dan Heng yet again.)
~Shivaille